Child Protection Telephone Intake Worker

Full-time; 12 month contract

Salary: $69,000 - $100,000 based on experience

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About The Agency

Jewish Family and Child Service (JF&CS) is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within the context of Jewish values. We welcome candidates from all backgrounds to join our diverse and inclusive environment.

 

About the Role

We are seeking a Child Protection Telephone Intake Worker who will take phone calls and meeting with clients attending the office in person who report concerns about children’s safety and wellbeing. The worker will conduct case related searches and determine the disposition for the referrals. This role will also require the worker to carry Community Link Service cases by connecting families to appropriate services within the agency and outside of JF&CS. On occasion, pending service volumes, the incumbent may also be required to carry investigation cases.

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Key Responsibilities:

• Complete initial information gathering and assessment of in-person telephone referrals regarding child welfare concerns

• Complete initial and comprehensive searches and compile information regarding the child and family that focus of the allegation.

• Screen for the presence of domestic violence, human trafficking during the initial assessment and gathering of referral information

• Disposition each case within the timeline dictation by the Child Protection Standards

• Follow up with the family and the referral community agency/resource where appropriate.

• Maintain an understanding and adheres to all legislation, regulations, policies, procedures and standards of the Ministry and JF&CS.

• Required to participate on the emergency after hours team rotation.

• Perform other duties as assigned.

 

What You Will Bring:

• MSW or BSW or equivalent Human Services Degree

• 3 or more years related experience in Child Welfare case management.

• Authorized under the Ontario Association of Children’s Aid Societies (OACAS)

• Knowledge and/or expertise in child protection investigative processes, community resources, clinical assessment, trauma informed – strength based practice

• Experience with Child Protection Information Network (CPIN) database system, considered an asset.

• Working knowledge of the CYFSA, as well as, the Child Protection Standards in Ontario, Ontario Child Welfare Eligibility Spectrum and Ontario Child Protection Tools Manual.

• Valid Ontario Driver’s License and access to a vehicle is required

• Comprehension of French or another language will be considered an asset.

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If you are ready to make a difference and lead innovation in the non-profit sector, we want to hear from you!

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If you are interested in applying for this position, please click "Apply Now" above to submit your resume and cover letter. 
 
Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds. Accommodations during all phases of the hiring process will be made wherever possible. Please advise us if any accommodations are required. 
 
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
To learn more about Jewish Family and Child Service, please visit: www.jfandcs.com | www.facebook.com/jfandcs

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